Author: Kris Oldland

Feature, Service Leadership, Service Operations

Whose responsibility is it to ease veterans into a workforce?

Whose responsibility is it to ease veterans into a workforce? As we continue to face an aging workforce crisis within the global field...

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Digital Transformation, Feature, Service Strategy

Do we need different strategies for remote service when working with third-party field workforces?

Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...

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Premium Resources, Resources, FSN Free

Interview: The tech to empower our field techs ft. Ben Baum, Durabook

Interview: The tech to empower our field techs ft. Ben Baum, Durabook https://vimeo.com/910163091 Kris Oldland, Editor-in-Chief of Field...

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Feature, Service Leadership, Service Operations

Seven Deadly Sins of Field Service Management: #3 Not establishing accountability

Seven Deadly Sins of Field Service Management: #3 Not establishing accountability At the December 2023 Copperrberg Service Academy, Ron...

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Feature, Service Leadership, Service Operations

The shift in mindset of veterans entering the enterprise

The shift in mindset of veterans entering the enterprise As we continue to face an aging workforce crisis within the global field service...

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Feature, Service Leadership, Service Operations

Seven Deadly Sins of Field Service Management: #2 Head Down Perspective

Seven Deadly Sins of Field Service Management: #2 Head Down Perspective At the December 2023 Copperrberg Service Academy, Ron Zielinski,...

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Feature, Service Leadership, Service Operations

How can we identify future leaders?

How can we identify future leaders? As we continue to face an aging workforce crisis within the global field service sector, many companies...

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Feature, Service Leadership, Service Operations

The disconnect that is damaging digital transformation in field service

How the workforce shortage in field service is driving the need for digital transformation At the 2023 Copperberg Power of 50 Aftermarket...

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Feature, Service Leadership, Service Operations

What are the leadership skills of veterans?

What are the leadership skills of veterans? As we continue to face an aging workforce crisis within the global field service sector, many...

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Feature, Service Leadership, Service Operations

Is it the business’s role to assign mentors?

Is it the business’s role to assign mentors? When we consider that, as an industry, we are facing a global workforce shortage,...

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