Cognito appoints Laurent Othacéhé as CEO
Cognito, the field service management solutions company, has appointed Laurent Othacéhé as CEO, as part of a wider organisational...
Eight of ten truck standstills can be avoided with preventive maintenance
The number of unplanned truck standstills can be cut by 80 per cent. This is revealed in a study conducted by Volvo Trucks. In the long...
Eight tips for improving field service productivity: Part Four
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your...
Inventory management in field service is hard to get right
Paul Adams of Solarvista looks at one of the most important, yet often mis-managed areas of field service, inventory management…...
A tale of two markets? Field service and the rugged tablet
Xplore Technologies’ Sandy McCaskie asks whether the rising “consumer made rugged” approach can work for field service companies? In...
Still time to register for the next Service Community event
The next event put together by non-profit knowledge sharing organisation The Service Community is to be held on the 16th April at the...
Security specialist upholds outstanding customer service with Fleetmatics
Security integration specialist Scottish Communications Group (SCG) has cut thousands of pounds from its annual fuel bill following the...
Top 10 implementation tasks for a mobile workforce management system
Alan McNamara of Ultan Technologies gives us a run down of some key considerations for implementing mobile workforce technology… 1:...
Eight tips for improving field service productivity: Part Three
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job.
Service Management Automation 2.0
Upgrading a service management system can be a challenge, but unifying and upgrading multiple systems across a continent? Here’s how...
