Connected field service as a tool to empower engineers
Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology
Was FLS VISITOUR using AI before the term become in vogue?
Jeremy Squire explains how and where the algorithms in FLS VISITOUR are leveraging machine learning and Artificial Intelligence
Connecting field service across 3 pillars: people, process and technology
Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology
How is servitization being implemented?
What approaches are companies taking in terms of strategically developing their servitized solution? We analyse this in the new feature from a recent FSN Research study, conducted in partnership with HSO.
The types of technology that are being utilised in remote service delivery
Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.
Four Service Scenarios: #4 the outcome-centric scenario
We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Is a lack of trust in data holding us back?
We explore whether it is a lack of trust in data that is holding us back from truly being able to leverage and unlock the powerful insight we could have within our asset data
Achieving Work-Life Balance in the Fast-Paced Service Industry: Practical Lessons for Leaders
Aquant recently spoke with Lacey Gigante, Director of Post-Market Surveillance at Integra Life Sciences about how to achieve work-life balance in the service industry.
Understanding FLS VISITOUR – winner Technology Innovation of the Year
Jeremy Squire tells us more about the type of companies that are using FLS VISITOUR to improve their service operations.
The importance of the on-site service call in an increasingly digital world
We hear from Rob Ballantyne as he reflects on how the in-person customer touch point that the on-site field service visit offers is now more important than ever.
