Field Service Leaders Interviews: Scott Berg, ServiceMax (part one)
ServiceMax have been one of the undoubted success stories in field service software of recent years. Kris Oldland, Field Service News Editor spoke to Their COO Scott Berg to find …...
#fsn20 The twenty most influential people in field service (2015)
The 20 most influential people in field service: 2015 edition Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential …...
Eight tips for improving field service productivity: Part One
Whilst it is often the selling point of specialist field service technology, improving productivity can also be achieved through good management. So as part of a new series from Steve Brand, Senior Consultant …...
Service Management in the Cloud – The $120bn Question
The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015, a 26% compound annual growth rate from 2010’s $37 billion1. …...
Three questions to ask yourself now about your Field Service Organisation… before 2014 is another Auld Lang Syne…
December. That last few weeks before we flip to a clean page, create those New Year’s Resolutions, and generally begin again in pursuit of personal and professional excellence. Patrice Eberline …...
Seeing the Wood from the Trees; A Framework for Successful Service Transformation
You may or may not have spotted it but over the course of the year in my series of features for Field Service News I have been writing a series of …...
Mobile worker empowerment
14/11/2014 11:47 The second advert for Trimble Field Service Management’s latest mobile workforce platform ‘Work Management’ contains the same quirky humour as the first edition but this time focusses on the plight …...
Understanding and applying effective Change Management: Part One – What is Change Management?
The case for implementing a modern field service solution is well documented, the benefits clear and tangible. However the road to a successful implementation is fraught with challenges. Over the …...
How we create our future – Services in Rolls Royce
Last month myself and Field Service News Editor Kris Oldland were fortunate enough to interview Dave Gordon from Rolls Royce’s Defence business in Bristol, about their Services Journey and why …...
The Contact Centre of Tomorrow: 5 ways it will be different
The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is rapidly evolving. Here Gregoire Vigroux, European Marketing Director, TELUS …...
