Are We Drowning in Field Service Data or Standing on a Pot of Gold?
In the fourth part of this research project we look at the question of data. There is unquestionable value in the vast amounts of data we are able to collect, but how do we avoid paralysis by analysis and drowning in data lakes?
Has the Covid Crisis Accelerated the Case for Servitization?
In times of economic turndown, we have consistently seen service revenues become the backbone of recovering economies. Indeed, many point...
A Glimpse of the New Normal We Are Building Together
In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow that we are all...
Avoid an inside out approach that can be a barrier to effortlessness
Avoid an inside out approach that can be a barrier to effortlessness
The varying sophistication of tools used for remote service delivery
The varying sophistication of tools used for remote service delivery
Is remote service delivery set to become the default approach of the new normal?
Is remote service delivery set to become the default approach of the new normal?
We have built the foundations for connected field service, now we must begin to actually use it
We have built the foundations for connected field service, now we must begin to actually use it
How Do We Define Remote Service Capabilities?
So far in this series of features analysing the findings of an exclusive Field Service News Research project run in partnership Salesforce...
More Than a Solution for These Current Times?
In this, the last article in this series analysing the findings of an exclusive research project run in partnership with Salesforce on...
The Prevalence of Remote Services in the Field Service Sector
One of the key outcomes of the pandemic on the field service sector was the rapid adoption of remote service delivery. As we begin our...
