It’s time to move your focus to the field…
It’s time to move your focus to the field… The new wave of field service management technology is here writes Charlie Jackson,...
IoT Service Insights Are Re-shaping Product Design
The way products are serviced is reshaping their design at the R&D level, and providing new insights into product usage, according to field service management specialist, ServiceMax. Service mechanisms are increasingly seen as the common denominator of accurate product development and maintenance.
What impact will the IoT have on field service operations?
With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors to IoT adoption within our industry. Mark Homer, VP of Global Customer Transformation for ServiceMax reflects on just how big an impact IoT can have for field service companies…
Real-Time Field Service: Are You Mobile, Yet?
Manuel Grenacher, CEO of Coresystems, reflects on the benefits for mobile in field service…
#fsn20 The twenty most influential people in field service (2016)
The 20 most influential people in field service: 2016 edition Field service is going through a period of incredible change currently with...
Building a virtual knowledge base your field service techs will actually use
Best practices for knowledge sharing in field service are understood but too few companies are allocating the necessary resources, warns...
All van drivers must turn semi-pro
Light Commercial Vehicles (LCVs) are the lifeblood of the UK economy – it’s a sentiment we hear quoted all the time, and while...
Industry Leaders: Marne Martin, ServicePower: Part 1
Our Industry Leaders interviews series continues with an exclusive interview by Field Service NEws Editor-in-Chief, Kris Oldland with...
Engineers are van drivers too
Reducing fuel costs and improving road safety in service organisations means convincing engineers they are drivers as well as...
Field Service News @ Service Management Expo – Stuart Brunger, Magenta
Whilst there are some exciting technologies appearing currently that can shape the future of field service, field service companies must...
