The Contact Centre of Tomorrow: 5 ways it will be different
The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is...
The power of the field service engineer… (if he’s allowed to think for himself)
The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...
How Shred-it gained complete visibility of their field services
Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily...
Courier company set to improve field service staff productivity by 30%
DA Systems, a UK provider of mobile data and transport management solutions for the transport, retail, healthcare and field service...
Verint and Intelcom work together to provide the “complete” workforce management and contact centre solution
12/06/2014 22:13 With a fully integrated product across the two companies customers are set to benefit from one integrated contact centre...
UK agronomy leaders integrate vehicle tracking and scheduling to improve service
12/06/2014 22:13 Gloustershire based Agronomy company Agrii have implemented a real-time transport optimisation and vehicle tracking...
Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?
For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as...
KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services
KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics...
Ouch! Getting the profit/cost centre call wrong in your service business.
It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a...
Telogis is Ranked Among Deloitte’s Technology Fast 500 for the Sixth Year in a Row
Driven by substantial year-over-year growth in 2012 and a large and rapidly growing multi-billion dollar market, Telogis was listed among...
