AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience
Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to...
FieldAware Recognized in the 2016 Gartner Magic Quadrant for Field Service Management
FieldAware, the leader in made-for-mobile, cloud-based field service automation solutions today announced it has been positioned on the...
IFS unveils IoT solution to help customers drive digital transformation
IFS announced yesterday the launch of IFS IoT Business Connector, a new product that is designed to shorten the time from ideas to...
The crowdsourced tech: a new way to deliver on-demand field service?
Manuel Grenacher, CEO Coresystems takes a look at how crowdsourcing could potentially be a revolution in delivering field service as and...
Komatsu Forest Harvests Savings with BigChange JobWatch
Komatsu Forest, the sole supplier for Komatsu timber harvesting equipment in the UK and Ireland, is reaping the rewards having implemented...
Salesforce launches their own FSM solution – Field Service Lightning…
Built on the Salesforce Customer Service platform, Field Service Lightning promises to harnesses the latest mobile and IoT technologies,...
Service Max Launches Connected Field Service
Service management software specialist ServiceMax has launched Connected Field Service, a complete Internet of Things (IoT) solution...
ServicePower becomes a ThingWorx partner
ServicePower Technologies Plc has joined the ThingWorx partner program as a certified partner. ThingWorx is a leading rapid application...
SGN targets £1 million savings with improved driver behaviour
UK gas distribution company SGN expects to save about £1million by implementing a driver performance improvement programme across its...
Consumers say Fix It First Time
Study links high customer satisfaction with service providers who fix it on the first visit A study commissioned by Trimble as part of...
