Editor’s picks on:
Service Strategy
The start of something big… Field Service News issue one
As part of our #FSN10 anniversary celebrations this week we look back to the very beginning with the announcement of the first ever copy of Field Service News…
Why Data Modernization is the Cornerstone of Servitization Success
Data modernization is essential for servitization. Find out how to break down silos, adopt modern platforms, & lead with proactive, customer-centric strategies.
Five tips for helping field service engineers become revenue generators
As part of our FSN10 anniversary celebrations we return to this reader favourite from 2014 on driving revenue from the field service team…
Proactive Maintenance: Harnessing Predictive Analytics to Stay Ahead in Field Service
Proactive Maintenance: Harnessing Predictive Analytics to Stay Ahead in Field Service In the high-stakes world of field service,...
Popular news and articles on:
Service Strategy
How To Harness Powerful Personalization in Field Service
The Power of Personalization in Field Service: Leveraging Data to Enhance Customer Loyalty We explore how personalization, driven by data...
How To Leverage Data to Drive Personalization in B2B eCommerce
Leveraging Data to Drive Personalization in B2B eCommerce Personalization has become essential in B2B eCommerce, enabling businesses to...
Modernizing IT Infrastructure: The Foundation of Servitization in Aftermarket Services
Modernizing IT Infrastructure: The Foundation of Servitization in Aftermarket Services In this article, we explore how cloud computing,...
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Customer Service Excellence” in-person event on 12th November 2024
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Customer Service Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 10am (UK time) on Tuesday 12th November 2024.
Transforming Pricing Strategies in Manufacturing with AI, Machine Learning, and Big Data
Transforming Pricing Strategies in Manufacturing with AI, Machine Learning, and Big Data AI, machine learning, and big data are reshaping...
Empower Your Customers Via Self-service: Ideas for Field Service Organizations
Empowering Customers Through Self-Service: Insights for Field Service Organizations For today’s field service organizations (FSOs),...
Premium Content: Servitization and Advanced Service Design
FSN PRO subscribers can access a fantastic selection of premium resources on the topic of servitization and advanced service design including research reports, white papers and in-depth videos
Access all this and over a hundred forty other resources in the FSN Premium library for £45 a month.
Latest news and features on:
Service Strategy
Creating Value Through Services: Where to Start?
As part of our FSN10 anniversary celebrations we revisit this great article authored by industry veteran Nick Frank
Service Revolution Academy invitation to “Transforming Your Work: AI Driven Growth”Webinar on 4th September 2024
The Service Revolution Academy invites senior business leaders to join the “Transforming Your Work: AI Driven Growth” webinar with Kane Minkus at 4pm (UK time) on Wednesday 4th September 2024.
Rethinking Industrial Pricing: A Fresh Perspective to Sustainable Profit
Rethinking Industrial Pricing for Sustainable Profitability Kris Oldland, Editor-in-Chief, reflects on the recent Copperberg White Paper,...
eConnect After Hours 24: Olivier Gill, Exclusive Networks
eConnect After Hours 24: Olivier Gill, Exclusive Networks Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and...
FSN Archives: Understanding Servitization with Rolls Royce
A classic post from the Field Service News archives sees Kris Oldland and Nick Frank team up in what became one of the industries widely watched interviews
Where is the Return on Investment when it comes to remote service strategies?
Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy...
Five Surprises That Could Derail Service Excellence (and How to Avoid Them)
Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts...
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...
