Written by 6:00 am FSM Technology, News, Service Operations

OverIT Next Gen FSM Platform in action from scheduling to remote support

SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR-collaboration features while utilizing head-mounted tablets.

SACMI connects its experts with end-users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT.

About SACMI Group USA

SACMI connects its experts with end-users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT.

Why OverIT

SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR-collaboration features while utilizing head-mounted tablets. SACMI connects its experts with end-users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT.

We have innovated with the times, travel and onsite visit restrictions have made providing maintenance for our customers challenging; In addition, we needed a better way to dispatch our technicians. OverIT filled both those needs, offering us an immersive remote collaboration tool as well as an intuitive and efficient way to assign work orders, collect data, and support customers faster and safer than before.”

– Luca Berrone, General Manager at SACMI Group USA

Watch the video below to learn more about how SACMI Group USA is using OverIT solution for work-order dispatching and augmented collaboration.

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