Think Ahead About the Future of Remote Service
Do we need to reinvent our understanding of service delivery? With the rapid pace of change that we all acknowledge at play, it is...
Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?
COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital...
Hands-On Review: Durabook R8 Rugged Tablet
Kris Oldland, Editor-in-Chief, gives his honest thoughts on the Durabook R8 rugged tablet in this hands-on review….
What are the key criteria for a remote service engineer?
With remote service becoming an increasingly important part of the field service sector we look at what makes a great remote service technician
How to Make your Remote Support Team Super-Efficient
The secret to making super-efficient remote support teams is having the right hierarchy paired with the right process and tools. Check out our top tips to make your remote support team super-efficien
What does the introduction of remote service mean in terms of our approach to service delivery?
In the first in a series of essays for service leaders we ask what remote service means in the new normal of field service delivery?
A Deeper View for Bigger Problems
In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.
OverIT has been named a Visionary in the Gartner® Magic Quadrant™ for Field Service Management for the fourth time in a row
OverIT has been recognized by Gartner in the Visionary Quadrant based on the company’s Completeness of Vision and Ability to Execute.
Identifying the challenges that telcos face
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
Optimal technology solutions in the telecommunications sector
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
