Understanding and applying effective Change Management: Part One – What is Change Management?
The case for implementing a modern field service solution is well documented, the benefits clear and tangible. However the road to a...
Plotting a Path from Legacy Systems to 3.0
Plotting a Path from Legacy Systems to FSM 3.0 In the last feature from a recent white paper we published in partnership with OverIT, we...
Transforming Pricing Strategies in Manufacturing with AI, Machine Learning, and Big Data
Transforming Pricing Strategies in Manufacturing with AI, Machine Learning, and Big Data AI, machine learning, and big data are reshaping...
White Paper: How IoT Will Solve the Ageing Workforce?
White Paper: How IoT Will Solve the Ageing Workforce Crisis This paper is available exclusively for FSN PRO/PRO+ members, but thanks to our...
Big Data and Field Service
As part of our #FSN10 anniversary celebrations we revisit this early exploration of the impact of Big Data on field service operations
Change Management Models: Advanced Application
Change Management Models: Advanced Application As a field service leader you will inevitably need to work through a change management...
Does servitization require internal structure changes?
An important component of the discussion surrounding developing a servitized offering is whether there will need to be significant changes to the existing
structure of the organisation.
Five Global Trends Driving the Future of Field Service
Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyses the five global trends that will drive the future of field...
Change Management for Project Managers
Change Management for Project Managers In this course we take two aspects that you may be tasked with as a field service leader. Project...
Leading Through Change
Leading Through Change All teams will go through change. Whether it is key people leaving, new technology being introduced or mergers with...
