The Metrics of Customer Success
In this final feature from a recent white paper we published in partnership with FieldAware, we discuss if customer satisfaction metrics are suitable to identify a measure of success in a servitized or customer success-based service model.
How do we find the balance between drowning in data and operating in a data-driven world?Â
In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data
What does the introduction of remote service mean in terms of our approach to service delivery?Â
In the first in a series of essays for service leaders we ask what remote service means in the new normal of field service delivery?
A Team of Employees and Third-Party Contractors
In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.
New Syncron D2D Software Extends a Dealer’s Supply Chain to Speed Repair Times and Maximize Customer Loyalty
By giving dealers visibility into parts inventories outside their distribution networks, Syncron D2D accelerates repair times while reducing shipping costs, excess stock, and parts returns
Is a lack of trust in data holding us back?
We explore whether it is a lack of trust in data that is holding us back from truly being able to leverage and unlock the powerful insight we could have within our asset data
Latest IFS assyst Release Automates and Enhances Visibility into Complex Enterprise-Wide Cloud Environments to Drive ROI
IFS introduces new automated discovery tool for better CMDB management, enabling organizations to maximize utilization, improve asset data accuracy, boost compliance, and drive adoption and better user experiences.
Totalmobile Launches Field Service Intelligence Solution Allowing Customers to Review Operational Performance as Services Take Place
Insight from Totalmobile provides users with access to real-time operational data and predictive intelligence to optimise workforce planning and service delivery
How will regulations drive digital transformation requirements for field service companies?
For us in the field service sector, there are many areas of regulation and governance that we must be aware of including GDPR, Right to Repair, ESG and DEI. Does this change how we should approach our continuing adoption of technology?
Syncron Price Selected by Mitsubishi Motors Corporation to Boost Enhanced Service Parts Pricing Strategy
Syncron, the largest privately-owned global leader in intelligent Service Lifecycle Management SaaS solutions, announced today that...
