Field service engineers are becoming an increasingly scarce resource
While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…
Our industry will only become more data driven and we need Artificial Intelligence to make it work
With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…
Remote service is now firmly established as part of our industry
While the tools for remote service were being leveraged by some forward-looking organisations and championed by many analysts in the industry as a game change long before 2020, the pandemic brought the whole field service sector onto the same page
How Do We Integrate Remote Service into Field Service Operations?
Dan Snowden and Max Dinser of HSO discuss how we can integrate remote services into field service operations.
What are the barriers for designing for serviceability?
We tackle a contentious issue unearthed in the FSN Research project that we were discussing: Why aren’t all organisations using connectivity in their new product development?
Do we still have a supply chain hangover after the pandemic?
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
Defining what effective use of data means
We discuss whether it is possible to define what effective use of data means
Is a lack of trust in data holding us back?
We explore whether it is a lack of trust in data that is holding us back from truly being able to leverage and unlock the powerful insight we could have within our asset data
Three reasons why an AI investment will help reduce service costs
Learn how investing in Artificial Intelligence tools will help your organization manage costs and improve service.
Are Digital Transformation Initiatives Stalling?
When the conversation within field service turns to the value of asset data, invariably, we talk about digital transformation projects. However, the reality is that the overwhelming majority of such projects appear to be taking longer than anticipated and, at worst, failing.
