PTC to Acquire Leading SaaS Field Service Management Provider ServiceMax
Acquisition expected to strengthen service capabilities of PTC’s closed-loop PLM portfolio.
PTC’s manufacturing customers rely on field service management for product performance, customer satisfaction, and profitability expansion.
While the strategic goals of field service companies are evolving, so to are the expectations of our customers
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field service operations
White Paper: The impact of telecommunication industry trends on CX and service management
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the...
Fresh thinking is needed to overcome a workforce crisis that is sitting across the industry…
ThinkTank Reflections: Fresh thinking is needed to overcome a workforce crisis that is sitting across the industry.​ ThinkTank...
Field Service Costs Rose Sharply in 2022 Despite Overall Service Improvements
On average, bottom-performers of service organizations cost 67% more than top-performers, indicating that the skills gap is a major factor in rising costs – in addition to inflation.
The Key Driver for 3D Systems Adoption of AI
Mark Hessinger of 3D Systems talks about why they have embraced Artificial Intelligence to improve their field service operations
Distributing Knowledge Across The Team Is The Missing Link To Creating A High-Performing Workforce
Distributing Knowledge Across The Team Is The Missing Link To Creating A High-Performing Workforce This final excerpt from a recent white...
The Skills Gap, Illustrated
The Skills Gap, Illustrated In a new series of excerpts from a recent white paper published by Aquant we uncover how field service...
What KPI Measurement Does and Doesn’t Tell Us
What KPI Measurement Does and Doesn’t Tell Us In a new series of excerpts from a recent white paper published by Aquant we uncover how...
Why Service Leaders Need To Think About Standard KPIs In New Ways
Why Service Leaders Need To Think About Standard KPIs In New Ways In a new series of excerpts from a recent white paper published by Aquant...
