What First Time Fix Rate Can’t Tell You About Service Performance
First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service leaders.
BigChange celebrates 200 new customers in its most successful trading period everÂ
Tech company signs £14m worth of new contracts across multiple sectors, including specialist cleaning, telecommunications, building services, property maintenance, plumbing and heating.
How Do We Prioritise Digital Transformation in Field Service Operations?
Dan Snowden and Max Dinser of HSO discuss how do we prioritise the next digital transformation projects in field service operations after the pandemic.
Why Your Business Needs a Service Intelligence Platform
Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience for service organizations of any size.
How to Improve Performance Measurement in Field Service with Service Intelligence
Field service and its workforce are evolving—and at a rapid pace. Today, it’s more important than ever to understand if your...
Electrolux launches Appliance-as-a-Service program to promote circular economy
Electrolux is launching a new ‘Appliance-as-a-Service’ program for landlords to contribute to the circular economy by integrating a circular approach into home appliance products and solutions and this is the latest example.
Ericsson, Qualcomm and Thales to take 5G into space
5G non-terrestrial networks could help to provide complete global 5G coverage – including areas currently not served by terrestrial networks.
AMA Reflections: Answering the Tough Industry Questions on Field Service Technology and Strategy
Dan Snowden and Max Dinser of HSO join the Field Service News Digital Symposium to reflect on an AMA session focused on technology and service strategy in the field service industry.
Totalmobile Acquires Cognito iQ To Add Leading Analytics Capability To Existing Suite Of Field Service Management Solutions
Insight from Totalmobile provides users with access to real-time operational data and predictive intelligence to optimise workforce planning and service delivery
Totalmobile Launches Field Service Intelligence Solution Allowing Customers to Review Operational Performance as Services Take Place
Insight from Totalmobile provides users with access to real-time operational data and predictive intelligence to optimise workforce planning and service delivery
