Editor’s picks on:
Service Strategy
Revolutionizing Field Service Management with Circular Economy and Servitization Practices
In the first feature from a recent white paper, published in partnership with Syncron, we discuss how we can revolutioniza field service management with circular economy and servitization practices.
The Technology Driving Effective Knowledge Transfer in Field Service Management
In this feature from a recent white paper, published in partnership with Gomocha, we explore some of the key technologies that can be used to support effective knowledge transfer in field service management
Think Tank Debrief: The Challenging Cycle of Field Service Recruitment
Great Insights From Syncron’s Sarang Sambare Reflecting On Discussions At The Field Service Symposium About The Challenges Of A Field Service Workforce Crisis
Benefits of Effective Knowledge Transfer for Field Service Management
In this feature from a recent white paper, published in partnership with Gomocha, we analyze why knowledge transfer is a critical component of successful field service management.
Popular news and articles on:
Service Strategy
White Paper: The Circular Economy & Servitization – Two Trends That Will Redefine Field Service?
In the latest FSN white paper, in partnership with Syncron, we explore tthe relationship between the circular economy and servitization and analyze the implications in field service.
Challenges in Establishing Effective Knowledge Transfer Systems for Field Service Teams
In this feature from a recent white paper, published in partnership with Gomocha, we discuss challenges service organizations face regarding knowledge transfer.
How Data Is Essential When Building The Trust Needed For Servitization
We Discuss How Data Is The Critical Element To Allow Field Service Companies To Establish The Trust Needed To Drive Servitization Adoption In Their Client Base.
Knowledge Transfer in Field Service Management: Challenges and Opportunities
What are the challenges and opportunities offered by knowledge transfer in field service management? We discuss the topic in-depth in our latest white paper, published with Gomocha.
Did the pandemic kill servitization or make it inevitable?
Emanuel Folle and Max Dinser, HSO, explore the year-on-year data comparison to see if the pandemic has slowed the progress of servitization or made it even more essential.
Build a Resilient Aftermarket Service Business
Dave Hart of Field Service Associates, discusses insights from Syncron’s recent study with data from 500 service and supply chain leaders across Europe and the United States.
Premium Content: Servitization and Advanced Service Design
FSN PRO subscribers can access a fantastic selection of premium resources on the topic of servitization and advanced service design including research reports, white papers and in-depth videos
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Latest news and features on:
Service Strategy
White Paper: Knowledge Transfer – The Art of Information
In the latest FSN white paper, in partnership with Gomocha, we explore the challenges and opportunities associated with effective knowledge transfer in field service management.
Who is driving the move towards servitization within most organisations?
We Reflect On Data That Indicates That In Most Scenarios It Is Senior Leadership That Are Driving The Shift To Servitization
The Importance of SLAs in Field Service: Ensuring Profitability, Sustainability, and Extended Service Offerings through Technology
Michael Blumberg explores the importance of SLAs in field service, discusses the challenges of maintaining healthy profit margins and pricing, and provides strategic and tactical solutions to overcome these challenges.
New Syncron Research Shows the Current State of Aftermarket Service and Opportunities for Optimization
Recent Syncron study, a comprehensive analysis of aftermarket service today, includes data and insights from 500 service and supply chain leaders across Europe and the United States.
The need to remove business silos to establish effective servitization
Max Dinser and Emanuel Folle, HSO, discuss the importance of removing barriers between business silos in order to effictively deliver true servitized service solutions.
Building resiliency in your aftermarket service business – Join Syncron’s upcoming LinkedIn Live event
Join Syncron for an insightful LinkedIn Live event on April 20th to learn more about building resiliency in your aftermarket business.
Why we should approach servitization as a spectrum rather than a journey
Discover why servitization should be seen as a flexible spectrum of service offerings tailored to client needs, rather than just a journey toward outcome-based services.
Building a Sense of Community Amongst Our Field Service Workers
In this article, we explore the challenges of building a sense of community among field service workers and discuss how digital transformation can help to create a more engaged and motivated workforce.