Editor’s picks on:

Service Strategy

Digital Transformation, Feature, Service Strategy

Revolutionizing Field Service Management with Circular Economy and Servitization Practices

In the first feature from a recent white paper, published in partnership with Syncron, we discuss how we can revolutioniza field service management with circular economy and servitization practices.

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Feature, Service Strategy

The Technology Driving Effective Knowledge Transfer in Field Service Management

In this feature from a recent white paper, published in partnership with Gomocha, we explore some of the key technologies that can be used to support effective knowledge transfer in field service management

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Feature, Service Strategy, Think Tank Sessions

Think Tank Debrief: The Challenging Cycle of Field Service Recruitment

Great Insights From Syncron’s Sarang Sambare Reflecting On Discussions At The Field Service Symposium About The Challenges Of A Field Service Workforce Crisis

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Feature, Service Strategy

Benefits of Effective Knowledge Transfer for Field Service Management

In this feature from a recent white paper, published in partnership with Gomocha, we analyze why knowledge transfer is a critical component of successful field service management.

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Popular news and articles on:

Service Strategy

Home, Premium Resources, Resources, FSN Free, Service Strategy

White Paper: The Circular Economy & Servitization – Two Trends That Will Redefine Field Service?

In the latest FSN white paper, in partnership with Syncron, we explore tthe relationship between the circular economy and servitization and analyze the implications in field service.

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Feature, Service Strategy

Challenges in Establishing Effective Knowledge Transfer Systems for Field Service Teams

In this feature from a recent white paper, published in partnership with Gomocha, we discuss challenges service organizations face regarding knowledge transfer.

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Feature, Service Strategy

How Data Is Essential When Building The Trust Needed For Servitization

We Discuss How Data Is The Critical Element To Allow Field Service Companies To Establish The Trust Needed To Drive Servitization Adoption In Their Client Base.

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Feature, Service Strategy

Knowledge Transfer in Field Service Management: Challenges and Opportunities

What are the challenges and opportunities offered by knowledge transfer in field service management? We discuss the topic in-depth in our latest white paper, published with Gomocha.

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Feature, Service Strategy

Did the pandemic kill servitization or make it inevitable?

Emanuel Folle and Max Dinser, HSO, explore the year-on-year data comparison to see if the pandemic has slowed the progress of servitization or made it even more essential.

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Feature, Service Strategy

Build a Resilient Aftermarket Service Business

Dave Hart of Field Service Associates, discusses insights from Syncron’s recent study with data from 500 service and supply chain leaders across Europe and the United States.

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Premium Content: Servitization and Advanced Service Design

FSN PRO subscribers can access a fantastic selection of premium resources on the topic of servitization and advanced service design including research reports, white papers and in-depth videos

 

Access all this and over a hundred forty other resources in the FSN Premium library for £45 a month. 

 

Latest news and features on:

Service Strategy

Premium Resources, Resources, FSN Free, Service Strategy

White Paper: Knowledge Transfer – The Art of Information

In the latest FSN white paper, in partnership with Gomocha, we explore the challenges and opportunities associated with effective knowledge transfer in field service management.

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Feature, Service Strategy

Who is driving the move towards servitization within most organisations?

We Reflect On Data That Indicates That In Most Scenarios It Is Senior Leadership That Are Driving The Shift To Servitization

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Feature, Service Strategy

The Importance of SLAs in Field Service: Ensuring Profitability, Sustainability, and Extended Service Offerings through Technology

Michael Blumberg explores the importance of SLAs in field service, discusses the challenges of maintaining healthy profit margins and pricing, and provides strategic and tactical solutions to overcome these challenges.

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News, Service Strategy

New Syncron Research Shows the Current State of Aftermarket Service and Opportunities for Optimization

Recent Syncron study, a comprehensive analysis of aftermarket service today, includes data and insights from 500 service and supply chain leaders across Europe and the United States.

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Feature, Service Strategy

The need to remove business silos to establish effective servitization

Max Dinser and Emanuel Folle, HSO, discuss the importance of removing barriers between business silos in order to effictively deliver true servitized service solutions.

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News, Service Strategy

Building resiliency in your aftermarket service business – Join Syncron’s upcoming LinkedIn Live event

Join Syncron for an insightful LinkedIn Live event on April 20th to learn more about building resiliency in your aftermarket business.

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Feature, Service Strategy

Why we should approach servitization as a spectrum rather than a journey

Discover why servitization should be seen as a flexible spectrum of service offerings tailored to client needs, rather than just a journey toward outcome-based services.

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Feature, Service Strategy

Building a Sense of Community Amongst Our Field Service Workers

In this article, we explore the challenges of building a sense of community among field service workers and discuss how digital transformation can help to create a more engaged and motivated workforce.

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