Tag: Advanced Services

Solutions Theatre

Servitization Is A Spectrum Not A Journey (Free Presentation)

Kris Oldland, Founder Field Service News Explains Why He Believes Servitization Is Not a Journey But is Actually A Spectrum Of Field Service Offerings

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Home Page, Highlighted Resource, Resources, FSN Free

Research Briefing: Servitization in a post-pandemic world

Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?

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Digital Transformation, Premium Resources, Think Tank Session, Editor's Pick, Think Tank Sessions, Written Content

Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?

In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.

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Digital Symposium, Premium Resources, Servitization and Advanced Service Design

Interview: From Product to Service – ft. Prof Dr Shaun West

Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.

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Feature, FSM Technology, Home Page, Analysis, Service Strategy

We need to understand the challenges of multiple stakeholders within a customer organisation

Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers

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Feature, FSM Technology, Service Strategy

The importance of understanding the nuanced challenges of industry verticals

Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.

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Feature, FSM Technology, Home Page, Analysis

Working smarter rather than harder with field service resources

Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce more effectively

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Feature, FSM Technology, Home Page, Analysis

How we went from Software as a Service to Everything as a Service and why

Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement

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Feature, Home Page, Analysis, Service Strategy

The parallels of customer success within the software sector and servitization within manufacturing

Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy

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Digital Symposium, Premium Resources, Servitization and Advanced Service Design

Interview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile

Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization in field service

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