How Data Is Essential When Building The Trust Needed For Servitization
We Discuss How Data Is The Critical Element To Allow Field Service Companies To Establish The Trust Needed To Drive Servitization Adoption In Their Client Base.
Did the pandemic kill servitization or make it inevitable?
Emanuel Folle and Max Dinser, HSO, explore the year-on-year data comparison to see if the pandemic has slowed the progress of servitization or made it even more essential.
Who is driving the move towards servitization within most organisations?
We Reflect On Data That Indicates That In Most Scenarios It Is Senior Leadership That Are Driving The Shift To Servitization
The need to remove business silos to establish effective servitization
Max Dinser and Emanuel Folle, HSO, discuss the importance of removing barriers between business silos in order to effictively deliver true servitized service solutions.
Why we should approach servitization as a spectrum rather than a journey
Discover why servitization should be seen as a flexible spectrum of service offerings tailored to client needs, rather than just a journey toward outcome-based services.
Servitization Is A Spectrum Not A Journey
Kris Oldland, Founder Field Service News Explains Why He Believes Servitization Is Not a Journey But is Actually A Spectrum Of Field Service Offerings
Research Briefing: Servitization in a post-pandemic world
Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?
Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?
In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.
Interview: From Product to Service – ft. Prof Dr Shaun West
Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.
We need to understand the challenges of multiple stakeholders within a customer organisation
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers
