Tag: AIRelink

Feature, Home Page, Analysis, Service Operations

Is the experience of pressure in the field key to what makes a great remote service specialist?

Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.

Read More

Feature, Home Page, Analysis, Service Operations, Service Operations, Trending

Can we train remote technicians if they have never worked within a field role?

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.

Read More

Feature, Home Page, Analysis, Service Operations, Analysis

Do we want our most experienced technicians in the field or remote service specialists?

Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?

Read More

Feature, Service Operations

Overcoming potential customer barriers to adopting remote service tools?

Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have

Read More

Feature, Home Page, Analysis, Service Operations

How are customers reacting to Konica Minolta’s remote-first policy?

Martin McClean reflects on how customers have reacted to Konica Minolta’s shift to a remote-first-as-a-default policy

Read More

Feature, Home Page, Analysis, Service Strategy, Service Strategy, Editor's Pick

The role that development and trust can play in workforce retention

Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role

Read More

Feature, Service Operations, Service Operations, Analysis

How Konica Minolta is fostering a culture of intrapreneurship within the workforce

Martin McClean explains how through a series of dedicated initiatives Konica Minolta is fostering a culture of intrapreneurship within the technician workforce

Read More

Digital Transformation, News

Konica Minolta announces global commitment with RealWear for the deployment of AIRe Link on RealWear headsets

The partnership extends Konica Minolta’s use of its acclaimed remote visual support tool AIRe Link on smartphones and tablets for use with award-winning RealWear headsets.

Read More

Digital Transformation, Digital Transformation, Analysis, Feature

How to Make your Remote Support Team Super-Efficient

The secret to making super-efficient remote support teams is having the right hierarchy paired with the right process and tools. Check out our top tips to make your remote support team super-efficien

Read More

Digital Transformation, Feature, Home Page, Analysis

Manufacturing Companies Will Not Survive without AR-Based Remote Visual Support. But Why?

Learn about the benefits AR-Based remote visual support provides and why manufacturing companies will not survive without it.

Read More