Tag: AIRelink

Digital Transformation, Feature

Field Service Teams using AR-Based Visual Support are Disturbed Less While on Holiday. But How?

Learn more about AR-Based Visual Support tools like AIRe Link. How they improve field service knowledge sharing and best of all lead to more relaxing un-disturbed holidays.

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Digital Transformation, Feature, Home

Professional Service Teams are Switching from WhatsApp to AR-Based Visual Support Tools! But why?

Find out why professional service teams are opting to use AR-Based Visual Support Tools and what potential risks there are to using private chat apps like WhatsApp.

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Digital Transformation, Feature, Service Strategy

What are the key criteria for a remote service engineer?

With remote service becoming an increasingly important part of the field service sector we look at what makes a great remote service technician

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Digital Transformation, Feature, Service Strategy

The fundamental principles that must be applied to driving remote service adoption

We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they transform their field service operations

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Digital Transformation, Feature, Service Strategy

What does the introduction of remote-first mean for service operations?

We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations

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Digital Transformation, Feature, Service Strategy

Why the shift to remote services as default must be a strategic business discussion

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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Digital Transformation, FSM Technology

Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?

COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital...

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Digital Transformation, Feature

Will remote-first-as-a-default become the de facto approach to service delivery

Will remote-first-as-a-default become the de facto approach to service delivery Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...

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Digital Transformation, Feature, Service Operations

What does the introduction of remote-first mean for service operations?

What does the introduction of remote-first mean for service operations? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...

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Digital Transformation, Feature

Why Konica Minolta decided to turn AIRe Link into a commercially available tool

Why Konica Minolta decided to turn AIRe Link into a commercially available tool Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...

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