Tag: Aly Pinder

Feature, Service Strategy, Trending

The Benefits of Adopting AR Technology

The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of that evolution, as companies adapted to an ever-evolving set of circumstances on the ground. In a 2021 survey of AR adopters, IDC found that the top 3 benefits the technology brought to …...

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Service Strategy

Focus on the customer, they hold the keys to success

Whilst technology drives innovation within our industry, we must not forget the basic fundamentals of field service, namely putting the customer at the heart of everything we do writes Aberdeen Group’s Aly Pinder…

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Feature, Service Strategy, Trending

Digital Services and New Digital-First Customer Experiences

Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by Care AR and IDC we explore how manufacturers and service organizations need to manage various priorities to ensure they can survive, thrive, and excel in a competitive environment where customer...

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Digital Transformation, Premium Resources

Connected Service : From Reactive to Dynamic Collaborative Resolution

White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service Innovation and Connected Products; Tom Mainelli, Group Vice President, Device and Consumer Research Organizations are at an inflection point when it comes to the service experience. Enhancing the...

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Feature

High Level Business Priorities in Field Service and Customer Service

Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to the service experience. Enhancing the customer relationship requires a new engagement model where service management and customer experience unite to transform and differentiate the brand in a disrupted competitive...

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Feature, Service Strategy, Trending

The Evolution of Quality Service

Can you sustain continuous improvement in service standards? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC.   Aly is a seasoned expert in the field service industry, technology, and innovation...

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Feature, Service Operations, Analysis, Service Strategy

How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery

How will the role of the field engineer evolve? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC.   Aly is a seasoned expert in the field service industry, technology, and innovation and he always...

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Digital Transformation, Feature, Service Strategy

Technology Adoption Is Key for the Effectiveness of Service Delivery

Digitalisation is the future of field service effectiveness. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC.   Aly is a seasoned expert in the field service industry, technology, and innovation...

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Feature, Service Strategy, Trending

Are Organisations at Risk of Taking Shortcuts to Adapt to the Rapid Changes Brought by the Pandemic?

Fast, Good or Cheap. Pick two. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC.   Aly is a seasoned expert in the field service industry, technology, and innovation and he always thinks forward...

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Digital Transformation, Feature

The Convergence of AI and Field Service Excellence

The eternal hunt for field service excellence has recently been bolstered by the rapid rise of Artificial Intelligence as a major tool in the arsenal of the field service organisation writes Aly Pinder… The emergence of the Internet of Things (IoT) has led to the next big challenge for service organizations and manufacturers. How...

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