Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...
#FSN20: Rajat Kakar – Technology is no longer holding back service evolution
#FSN20: Technology is no longer holding back service evolution (2022) The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks, Kakar had become...
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one)
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...
The barriers preventing asset data flow
The barriers preventing asset data flow Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax. In this excerpt Jain...
The Benefits of Adopting AR Technology
The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of that evolution, as companies adapted to an ever-evolving set of circumstances on the ground. In a 2021 survey of AR adopters, IDC found that the top 3 benefits the technology brought to …...
The granularity of asset data
The granularity of asset data Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax. In this last excerpt from that...
Post Script: A few questions for reflection on how IoT could improve your service operations
Post Script: A few questions for reflection on how IoT could improve your service operations In this series, we have put forward a simple example of an asset with just one data point to illustrate how IoT could impact asset management, workforce management and customer success planning for field service organizations. Of course, each...
Does the flow of asset data and cross-department collaboration plot the path towards servitization?
Does the flow of asset data and cross department collaboration plot the path towards servitization? In this final article in our series based on the latest Field Service News Research study hosted in partnership with ServiceMax, where we are exploring the correlations between asset data flow, servitization and cross-department...
Can asset data help us become more sustainable?
Can asset data help us become more sustainable? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax. In this excerpt...
The Perception of Field Service from Other Business Units
The Perception of Field Service from Other Business Units In this latest article in our series based on the latest Field Service News Research study hosted in partnership with ServiceMax, where we are exploring the correlations between asset data flow, servitization and cross-department collaboration, we explore how field service leaders...
