How Connected Field Service Can Transform Customer Experience
In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.
Does asset data analysis require fresh technology or fresh processes?
When it comes to making sure that organizations are then utilizing the data collected effectively, does asset data analysis require fresh technology or fresh processes?
A period of transition where asset data is collected through multiple sources
In our research study, conducted in partnership with ServiceMax, we analyze how service organizations are collecting asset data through multiple sources.
A key correlation between the extended use of asset data and wider business success
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.
Understanding what effective use of asset data looks like
In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service companies were utilizing data within their organization.
Identifying the biggest change in the industry for customer requirements
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.
Identifying the biggest change in the industry for field service providers
We know that our industry has changed significantly after the events of the last two years. However, have we just seen the acceleration of a journey down a path we were already on?
Beyond the Data: Asset Data Flow Beyond the Silo of Field Service
Beyond the Data: Asset Data Beyond the Silo of Field Service Beyond the Data: Asset Data Flow Beyond the Silo of Field Service We know that our industry has changed significantly after the events of the last two years. However, have we just seen the acceleration of a journey down a path we were already …...
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...
#FSN20: Rajat Kakar – Technology is no longer holding back service evolution
#FSN20: Technology is no longer holding back service evolution (2022) The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks, Kakar had become...