Tag: Asset Data

Feature, Service Strategy, Service Strategy, Editor's Pick

How Connected Field Service Can Transform Customer Experience

In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.

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Feature, FSN Research

Does asset data analysis require fresh technology or fresh processes?

When it comes to making sure that organizations are then utilizing the data collected effectively, does asset data analysis require fresh technology or fresh processes?

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Feature, FSN Research, Home Page, Analysis

A period of transition where asset data is collected through multiple sources

In our research study, conducted in partnership with ServiceMax, we analyze how service organizations are collecting asset data through multiple sources.

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Feature, FSN Research, FSN Research, Editor's Pick

A key correlation between the extended use of asset data and wider business success

In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.

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Feature, FSN Research

Understanding what effective use of asset data looks like

In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service companies were utilizing data within their organization.

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Feature, FSN Research

Identifying the biggest change in the industry for customer requirements

In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.

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Feature, FSN Research

Identifying the biggest change in the industry for field service providers

We know that our industry has changed significantly after the events of the last two years. However, have we just seen the acceleration of a journey down a path we were already on?

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Digital Transformation, Premium Resources, Research

Beyond the Data: Asset Data Flow Beyond the Silo of Field Service

Beyond the Data: Asset Data Beyond the Silo of Field Service Beyond the Data: Asset Data Flow Beyond the Silo of Field Service We know that our industry has changed significantly after the events of the last two years. However, have we just seen the acceleration of a journey down a path we were already …...

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Digital Symposium, Digital Transformation, Premium Resources, Research

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...

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Digital Symposium, Digital Transformation, FSN20, Premium Resources

#FSN20: Rajat Kakar – Technology is no longer holding back service evolution

#FSN20: Technology is no longer holding back service evolution (2022) The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks, Kakar had become...

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