Tag: Big Change

FSM Technology, Analysis, News

Complete Shutter Doors Boost Productivity by 20% with BigChange Tech

Industrial doors company Complete Shutter Services has doubled its business and boosted productivity by 20 percent since implementing field service management software from BigChange. Providing a complete job management platform, BigChange cloud-based office software synchronizes with rugged tablets used by field operatives to provide...

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Feature, FSM Technology, Trending

State of the Field Service Sector

State of the Field Service Sector During the Field Service Expo, which took place in Birmingham on 27th and 28th of October, BigChange held a presentation discussing the findings of a major research project that the company has conducted about the state of UK’s field service sector.   Nick Gregory, Chief Marketing Officer at...

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Feature, Service Operations

Customer Service 2.0

Customer Service 2.0 In this feature taken from a white paper published by BigChange, we explain why businesses are increasingly looking at customer experiences as a new source of competitive advantage.   The field service sector is incredibly competitive. Fewer than half of field service firms are currently profitable. A quarter of...

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Feature, Service Operations

Bouncing Back: How Demand Surged as UK Lockdowns Eased

Bouncing Back: How Demand Surged as UK Lockdowns Eased In this feature taken from a white paper published by BigChange, we have a look at what happened in the field service sector after Covid measures began easing in the UK.   Britain’s trades have bounced back from Covid-19 lockdowns and disruption. And they expect more …...

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Feature, Service Operations

Health Check of UK Businesses Running Field Service Teams

Health Check of UK Businesses Running Field Service Teams In this feature taken from a white paper published by BigChange, we look at their first health check of UK businesses running field service teams.   These trades are the backbone of the economy: plumbers, electrical engineers, construction businesses, maintenance companies,...

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