Tag: Chris Craggs

Feature, Service Operations

Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA?

Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. Among many interesting entries in the category...

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Digital Transformation, Analysis, Feature, Home Page, Editor's Pick, Service Operations

Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships?

Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. Among many interesting entries in...

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Digital Transformation, Digital Transformation, Analysis, Feature

Why Digital Transformation Is Continuous Improvement Methodology

Chris Craggs, CEO of MCFT, discusses digital transformation and outlines how the solution his company developed is based both on customer needs and operational needs.

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