Tag: chris hird

Feature, Think Tank Session, Editor's Pick

Defining what effective use of data means

We discuss whether it is possible to define what effective use of data means

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Digital Transformation, Feature

Is a lack of trust in data holding us back?

We explore whether it is a lack of trust in data that is holding us back from truly being able to leverage and unlock the powerful insight we could have within our asset data

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Premium Resources

Think Tank Sessions: What is effective data use in field service?

Access the exclusive Field Service News Think Tank Sessions Executive Briefing report as we reflect on a very robust conversation around the effective use of asset data in field service

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Feature

The internal and external factors impacting the effective use of data

We reflect on how there are both internal and external factors that are impacting the way that field service organisations are able to effectively utilise data that must be taken into consideration.

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Feature

What do our customers expect in terms of data use?

We turn our attention away from the internal challenges of data ownership and validity towards understanding how our customers expect us to use data to serve them better.

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Feature, Service Operations, Service Strategy

What does the right to repair movement mean for the field service sector?

Chris Hird, Field Service News, discusses what the emerging right to repair movement will mean for the field service sector

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