Tag: Customer Service

Course, Service Leadership

Do You Have These Four Essential Customer Service Skills?

Do You Have These Four Essential Customer Service Skills? As a field service leader it is your job to ensure your team have the skill-sets...

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Course, Service Leadership

Optimizing Customer Communication Across Channels

Optimizing Customer Communication Across Channels Modern customer communications come in many forms. Different demographics have very...

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Course, Service Leadership

Working With Upset Customers

Working With Upset Customers Does dealing with an upset customer make your heart race and your stomach churn? If so this is an important...

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Course, Service Leadership

Soliciting and Responding to Customer Feedback

Soliciting and Responding to Customer Feedback Customer feedback whether it be good or bad represents an incredible opportunity for...

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Course, Service Leadership

Managing Your Customer Service, Support & Success Touch Points

Managing Your Customer Service, Support & Success Touch Points Customer service is the backbone of modern field service excellence. In...

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News, Service Operations

Why LifeScan Records 100% of Customer Service Calls — And “Listens” to All of Them

Aquant recently spoke with Ehab Goldstein of LifeScan about how his own team uses AI to improve compliance at scale, support market research and more.

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Digital Transformation, News

Customer service executives prioritize processes, data and breaking down silos

OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization

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Feature, FSM Technology, Service Operations

The Importance and the Deployment of AI in Field Service

Roslyn Jo, Writer for Field Service News, discusses the Importance and the Deployment of AI in Field Service

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Course, FSN Masterclass

The Customer Value Iceberg

The Customer Value Iceberg Crack open the opportunities for Contracts, Digitalisation and much more with Nick Frank, Founder of the Service...

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Digital Transformation, News

ADTANCE Delivers Industrial Customer Service Solution for Microsoft Teams

ADTANCE, a leading international After-Sales Service technology platform provider for manufactures, industrial companies, and mechanical...

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