Do You Have These Four Essential Customer Service Skills?
Do You Have These Four Essential Customer Service Skills? As a field service leader it is your job to ensure your team have the skill-sets...
Optimizing Customer Communication Across Channels
Optimizing Customer Communication Across Channels Modern customer communications come in many forms. Different demographics have very...
Working With Upset Customers
Working With Upset Customers Does dealing with an upset customer make your heart race and your stomach churn? If so this is an important...
Soliciting and Responding to Customer Feedback
Soliciting and Responding to Customer Feedback Customer feedback whether it be good or bad represents an incredible opportunity for...
Managing Your Customer Service, Support & Success Touch Points
Managing Your Customer Service, Support & Success Touch Points Customer service is the backbone of modern field service excellence. In...
Why LifeScan Records 100% of Customer Service Calls — And “Listens” to All of Them
Aquant recently spoke with Ehab Goldstein of LifeScan about how his own team uses AI to improve compliance at scale, support market research and more.
Customer service executives prioritize processes, data and breaking down silos
OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization
The Importance and the Deployment of AI in Field Service
Roslyn Jo, Writer for Field Service News, discusses the Importance and the Deployment of AI in Field Service
The Customer Value Iceberg
The Customer Value Iceberg Crack open the opportunities for Contracts, Digitalisation and much more with Nick Frank, Founder of the Service...
ADTANCE Delivers Industrial Customer Service Solution for Microsoft Teams
ADTANCE, a leading international After-Sales Service technology platform provider for manufactures, industrial companies, and mechanical...
