Does the flow of asset data and cross-department collaboration plot the path towards servitization?
Does the flow of asset data and cross department collaboration plot the path towards servitization? In this final article in our series...
Post Script: A few questions for reflection on how IoT could improve your service operations
Post Script: A few questions for reflection on how IoT could improve your service operations In this series, we have put forward a simple...
Can asset data help us become more sustainable?
Can asset data help us become more sustainable? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product...
The Perception of Field Service from Other Business Units
The Perception of Field Service from Other Business Units In this latest article in our series based on the latest Field Service News...
Is the sharing of asset data correlated with servitization?
Is the sharing of asset data correlated with servitization? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief...
#FSN10 – Case Study: Optimising the mobile workforce behind London’s Boris Bikes
As we continue to bring out some great content from the extensive Field Service News library to celebrate ten years of FSN we look at this great case study from the UK way back in 2014…
Knowledge as a Service Differentiator
One of the outcomes of the over-arching trend of outcome-based service becoming a key revenue strategy is that field service has also...
Joining the dots of service excellence with asset data
Joining the dots of service excellence with asset data Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief...
Digital Services and New Digital-First Customer Experiences
Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by...
Understanding How Asset Data is Being Utilised and Leveraged
Understanding How Asset Data is Being Utilised and Leveraged In this latest article in our series based on the latest Field Service News...
