Tag: DIGITAL TRANSFORMATION

Digital Transformation, Feature, Service Operations

How much did the pandemic impact customer-centricity and digital transformation?

How much did the pandemic impact customer-centricity and digital transformation? FSN Research recently undertook a detailed study in...

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Feature, Service Strategy

What Field Service Organizations Should Expect In The Post-Pandemic World

What Field Service Organizations Should Expect In The Post-Pandemic World In this new article for Field Service News, Marc Tatarsky, SVP of...

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Digital Transformation, Feature

AI Offers a Better Way

In this third and final excerpt from a recent white paper published by Aquant, we look at the possibilities that Artificial Intelligence opens to make accurate decisions based on concrete data.

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Digital Transformation, Feature

Standard BI Tools Aren’t Foolproof

In this second excerpt from a recent white paper published by Aquant, we discuss which methods are best for creating customer risk scorecards and managing workforce performance issues.

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Digital Transformation, Feature

In the Post-Pandemic World, Customer-Centric Service Is Critical

In the first article of a series of excerpts from a recent white paper published by Aquant, we look at the importance of providing exceptional customer experience in the post-pandemic world.

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Digital Transformation, Feature

Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences

The platform converts messy service data into detailed insights for service executives, providing visibility into customers at risk of churn and workforce training opportunities.

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Digital Transformation, Feature

3 Tips to Quickly Scale Your Appliance or Food Service Repair Business

In this article from Aquant, we look at three tips to scale appliance and food repair businesses rapidly with the help of easy-to-use AI tools.

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E-Book: Beyond NPS – How AI Creates Memorable Customer Experiences

e-Book: Beyond NPS – How AI Creates Memorable Customer Experiences (2021) Effortless interactions are the key to winning hearts and...

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Digital Transformation, Feature

Blaze new trail with Field Service, now

Blaze new trail with Field Service, now In many ways the world in which we operate has changed so radically that the work-flows of just two...

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Digital Transformation, Feature

Deliver Service Anytime, Anywhere With Visual Remote Assistance

Deliver Service Anytime, Anywhere With Visual Remote Assistance With remote customer assistance, field service organisations can deliver...

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