The Technology That Matters For the Future of Field Service
As we begin to emerge out of the pandemic the one significant positive that we can harness is the sustained focus on accelerating digital...
The barriers preventing asset data flow
The barriers preventing asset data flow Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer,...
How to Solve Customer Experience Gaps, Plus Other Key Findings From the Aquant 2022 Benchmark Report
The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played a role...
How Can We Define Advanced Services
Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...
The granularity of asset data
The granularity of asset data Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax...
The Benefits of Adopting AR Technology
The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of...
Don’t be caught in the Emperor’s new clothes. First focus on the customer!
Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of their ethos writes Nick Frank, Managing Partner, Si2 Partners.
Does the flow of asset data and cross-department collaboration plot the path towards servitization?
Does the flow of asset data and cross department collaboration plot the path towards servitization? In this final article in our series...
Post Script: A few questions for reflection on how IoT could improve your service operations
Post Script: A few questions for reflection on how IoT could improve your service operations In this series, we have put forward a simple...
Can asset data help us become more sustainable?
Can asset data help us become more sustainable? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product...