The Changing Landscape of FSM Solutions
March 28, 2023
Mark Brewer, IFS, discusses how technological advancement is rapidly changing the landscape of field service management solutions.
Field Service
Best of breed? Platform? Why not best-of-suite?
March 21, 2023
Mark Brewer, IFS, discusses how organizations and customers approach the perennial challenge of having an integrated best-of-breed or taking the risks of acquiring a platform and how we can move forward with a ‘best-of-suite’ approach.
What are the barriers for designing for serviceability?
March 20, 2023
We tackle a contentious issue unearthed in the FSN Research project that we were discussing: Why aren’t all organisations using connectivity in their new product development?
What is driving IFS’s consistent acknowledgment as an industry leader?
March 14, 2023
Mark Brewer explains how IFS approaches its continuous improvement journey and how the company has maintained both its vision and the ability to follow through and deliver.
Do we still have a supply chain hangover after the pandemic?
March 12, 2023
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
2023 Benchmarks Presentation & Discussion – Cost per Solution
March 10, 2023
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Does the field service sector need to do more for sustainability?
March 5, 2023
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss if the field service sector at large needs to do more to help drive sustainability initiatives.
2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
March 3, 2023
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Expert AMA: Do Not Overlook Your Customers During Digital Transformation
February 27, 2023
HSO’s Kevin Brown Urges Us Not To Lose Sight Of Customer Needs When We Move Towards Our Own Vision Of Digital Transformation.
2023 Benchmarks Presentation & Discussion – Understanding Cost per Resolution
February 24, 2023
Sidney Lara, Service Principal at Aquant, Sidney Lara discusses the findings from Aquant’s 2023 Service Intelligence Benchmark Report and explains why Cost per Resolution (CPR) is a key indicator for service operations but also an important tool in service sales.
