Tag: Field Service

Feature, FSM Technology, Editor's Pick

“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged

Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.

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Feature, FSM Technology, Editor's Pick, Home Page, Editor's Pick

What do the technical specs in rugged devices actually mean

Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.

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Digital Transformation, Home Page, Highlighted Resource, Premium Resources, Resources, FSN Free

White Paper: The impact of telecommunication industry trends on CX and service management

White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the forefront of several technology trends that create improved ways for consumers and businesses to interact and new business models focused on outcomes.   Telco firms around the globe are racing to meet an...

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Feature, FSM Technology, Analysis, Home Page, Analysis

The Importance of Empowering Field Service Technicians With Always Ready Tools

Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.

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Feature, Service Strategy, Service Strategy, Trending

A Team of Employees and Third-Party Contractors

In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.

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Feature, FSM Technology, Analysis, Home Page, Analysis

Why Total Cost of Ownership is about far more than just the life-cycle of a device

Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs

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Home Page, Highlighted Resource, Resources, FSN Free

Research Briefing: Servitization in a post-pandemic world

Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?

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Feature, Home Page, Trending

Field service engineers are becoming an increasingly scarce resource

While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…

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Digital Symposium, FSM Technology, Premium Resources, Resources, FSN Free, Video Content

Interview: Why we must look to rugged devices to empower our engineers… (2022)

Interview: Why we must look to rugged devices to empower our engineers. Ft. Ben Baum, Durabook Interview: Why we must look to rugged devices to empower our engineers. Ft. Ben Baum, Durabook Increasingly our field service technicians and engineers are by far and away our most valuable assets… In a world of digitalisation they...

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Digital Transformation, Digital Transformation, Analysis, Feature, Home Page, Trending

Our industry will only become more data driven and we need Artificial Intelligence to make it work

With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…

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