Aligning different technologies into one digital transformation project
David Smith, former Group Digital Transformation Director at Amey, explains the challenges of aligning two new technologies into one digital transformation project.
Why the employee experience must be factored into modern FSM thinking
Mark Brewer, IFS, discussed why employee experience is important in FSM thinking and if field service is becoming a more vertically-focused industry.
Why are many service organizations not getting the expected value out of digital transformation?
David Smith, former Group Digital Transformation Director at Amey, discusses why many field service organizations are not getting the expected value from their digital transformation projects.
Great technology is the empowering element, but people are always looking at the solution
Mark Brewer, IFS, and Kris Oldland discuss the way organizations look at ways to integrate new technologies into their service operations to drive efficiency.
The Changing Landscape of FSM Solutions
Mark Brewer, IFS, discusses how technological advancement is rapidly changing the landscape of field service management solutions.
Best of breed? Platform? Why not best-of-suite?
Mark Brewer, IFS, discusses how organizations and customers approach the perennial challenge of having an integrated best-of-breed or taking the risks of acquiring a platform and how we can move forward with a ‘best-of-suite’ approach.
What are the barriers for designing for serviceability?
We tackle a contentious issue unearthed in the FSN Research project that we were discussing: Why aren’t all organisations using connectivity in their new product development?
ThinkTank Debrief: The Extra Value Of In-Person Field Service
ServiceMax’s Mark Wilding Reflects On Conversations At The Field Service Symposium That Outlines The Intrinsic Value That Of In-Person Interactions
What is driving IFS’s consistent acknowledgment as an industry leader?
Mark Brewer explains how IFS approaches its continuous improvement journey and how the company has maintained both its vision and the ability to follow through and deliver.
Do we still have a supply chain hangover after the pandemic?
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
