2023 Benchmarks Presentation & Discussion – First Time Fix Rates
Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.
Why servitization naturally creates sustainable field service
We hear from Brenner, Alex Brenner of Boston Consulting Group as to why the servitization is a very natural driver for the outcomes we would desire to see in a more sustainable approach to field service.
Expert AMA: Internal and external digital transformation are different
HSO’s Kevin Brown Outlines Why It Is Key To Understand That While There Is Overlap, The Objectives Of Internal And External Digital Transformation Are Different
Will the pace of technology evolution continue in field service?
Jeremy Squire shares his thoughts on whether the pace of change we have seen in the field service sector will continue in the future.
Navigating Inflation Through Field Service Efficiency
Sidney Lara, Service Principal at Aquant, discusses how field service efficiency will be key to navigating our way through inflation and the economic uncertainty ahead.
Are we now seeing customer acceptance of remote service?
Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.
Is sustainability a challenge field service companies can share with solution partners?
We hear from Justin Konopaske, Director of Industry Solutions, about how field service companies can turn to their solution providers, including Syncron, to accelerate their sustainability initiatives while driving field service excellence.
Why technology is only part of a successful solution
Jeremy Squire explains why while important, the technology is only ever one part of what a successful solution in field service is about.
Expert AMA: Digital Transformation Should Be About Innovation Not Replication
HSO’s Kevin Brown Explains Why Digital Transformation Should Be Focused On Innovation Rather Than Merely Replicating Old Processes That May No Longer Be Needed
The tools required for sustainability already exist in field service
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses how the tools that we need to leverage if we are to drive sustainability initiatives already exist in the field service sector and can be easily adapted to highlighting sustainability improvements within our sector.
