Did the pandemic kill servitization or make it inevitable?
Emanuel Folle and Max Dinser, HSO, explore the year-on-year data comparison to see if the pandemic has slowed the progress of servitization or made it even more essential.
Who is driving the move towards servitization within most organisations?
We Reflect On Data That Indicates That In Most Scenarios It Is Senior Leadership That Are Driving The Shift To Servitization
The need to remove business silos to establish effective servitization
Max Dinser and Emanuel Folle, HSO, discuss the importance of removing barriers between business silos in order to effictively deliver true servitized service solutions.
Why we should approach servitization as a spectrum rather than a journey
Discover why servitization should be seen as a flexible spectrum of service offerings tailored to client needs, rather than just a journey toward outcome-based services.
Research Debrief: Servitization in a post-pandemic world (Part One)
Research Debrief: Servitization in a post-pandemic world (Part One) (2023) Added to Your Personal Library (3) Click Category to Bookmark...
Expert AMA: Do Not Overlook Your Customers During Digital Transformation
HSO’s Kevin Brown Urges Us Not To Lose Sight Of Customer Needs When We Move Towards Our Own Vision Of Digital Transformation.
Understanding technological maturity in FSM
In the first of a new series of features with GPSInsight we review the findings of an exclusive FSN Research Study into the relationship between Fleet Management & Field Service
Expert AMA: The Field of Dream Failure in Digital Transformation
HSO’s Kevin Brown Explains The “Field of Dreams Failure’ In Digital Transformation which highlights why so Many Digital Transformation Projects Fail
Expert AMA: Internal and external digital transformation are different
HSO’s Kevin Brown Outlines Why It Is Key To Understand That While There Is Overlap, The Objectives Of Internal And External Digital Transformation Are Different
Expert AMA: Digital Transformation Should Be About Innovation Not Replication
HSO’s Kevin Brown Explains Why Digital Transformation Should Be Focused On Innovation Rather Than Merely Replicating Old Processes That May No Longer Be Needed
