Tag: Konica Minolta

Feature, Service Operations

Is the lingering impact of the pandemic driving remote service?

Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.

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Digital Transformation, Editor's pick, Feature, Home Page, Editor's Pick

The data in remote service offers powerful transparency

Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.

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Digital Transformation, Editor's pick, Feature, Home Page, Analysis

The new skill sets that are required by remote service technicians

Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.

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Digital Transformation, Editor's pick, Feature, Home Page, Trending

The types of technology that are being utilised in remote service delivery

Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.

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Feature, Home Page, Analysis, Service Operations

Is the experience of pressure in the field key to what makes a great remote service specialist?

Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.

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Feature, Home Page, Analysis, Service Operations, Service Operations, Trending

Can we train remote technicians if they have never worked within a field role?

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.

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Feature, Home Page, Analysis, Service Operations, Analysis

Do we want our most experienced technicians in the field or remote service specialists?

Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?

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Feature, Service Operations

Overcoming potential customer barriers to adopting remote service tools?

Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have

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Feature, Home Page, Analysis, Service Operations

How are customers reacting to Konica Minolta’s remote-first policy?

Martin McClean reflects on how customers have reacted to Konica Minolta’s shift to a remote-first-as-a-default policy

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