Tag: Kris Oldland

Feature, Service Strategy

Navigating Transformational Challenges in Servitization

Navigating Transformational Challenges in Servitization In a new series of articles that are serialised from an exclusive new Field Service...

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Feature, Service Strategy

Orchestrating Organizational Excellence for Servitization Triumph

Orchestrating Organizational Excellence for Servitization Triumph In a new series of articles that are serialised from an exclusive new...

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Feature, Service Strategy

Unveiling the Spectrum of Servitization

Unveiling the Spectrum of Servitization In a new series of articles that are serialised from an exclusive new Field Service News white...

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Feature, Service Strategy

Defining Servitization in 2023

Defining Servitization in 2023 In a new series of articles that are serialised from an exclusive new Field Service News white paper...

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Premium Resources, Solutions Theatre

Servitization Is A Spectrum Not A Journey

Kris Oldland, Founder Field Service News Explains Why He Believes Servitization Is Not a Journey But is Actually A Spectrum Of Field Service Offerings

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Digital Transformation, Premium Resources

White Paper: Reflect. Rethink. Revise (2022)

New Paradigm of Service Delivery
in partnership with: FIELDSERVICENEWS
An exclusive collection of essays authored by Kris Oldland, designed to help service leaders understand the challenges our industry faces in a post-pandemic world…

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Feature, Home, Service Strategy

The spectrum of advanced service from customer success to outcome based services

Kris Oldland, Marc Tatarsky and Steve Mason discuss why customer success should be viewed as part of a spectrum of advanced services

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Digital Transformation, Feature, Service Strategy

Why we need to take the time to understand the challenges of all customer stakeholders

Kris Oldland, Marc Tatarsky and Steve Mason discuss the importance of establishing a strong understanding of the multiple stakeholders within the customer

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Digital Transformation, Feature, Service Strategy

Why alignment with the client is the most critical aspect of the customer success approach

In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment with the customer and a detailed understanding of the various goals within their organisation at the heart of the customer success model.

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Digital Transformation, Feature, Home, Service Strategy

How adopting an Outside-In perspective can foster a genuine strategy for customer success

Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker’s famous Outside-In approach is an excellent tool for customer success models.

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