Tag: Managing the Field Workforce

Feature, Service Operations, Analysis

Where Have All the Technicians Gone?

Daniel Brebac, Director of Global Customer Transformation at ServiceMax, discusses why many service organizations are struggling to fill the gaps in their workforce right now and how they can improve their recruiting strategy. A couple of years ago I was at a Field Service conference, engaged in the round-robin style networking chats...

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News, Service Operations

Festive Food Ferried by Fleets: Food Retailers Rise to The Challenge of Deliveries in Run Up to Christmas

UK small and medium sized food businesses are feeling the pressure for customer deliveries in the lead up to Christmas, according to new research released by Vimcar.  Over half of those surveyed have experienced an increased demand for food deliveries in the lead up to Christmas compared with the last two...

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FSM Technology, News

Security specialist upholds outstanding customer service with Fleetmatics

Security integration specialist Scottish Communications Group (SCG) has cut thousands of pounds from its annual fuel bill following the introduction of Fleetmatics’ fleet and vehicle tracking technology. The firm, a leading supplier of integrated security systems including CCTV, access control and digital radio communications,...

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