Tag: mark homer

Digital Transformation, Feature

Is a lack of trust in data holding us back?

We explore whether it is a lack of trust in data that is holding us back from truly being able to leverage and unlock the powerful insight we could have within our asset data

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Digital Transformation, Feature, Home

Are Digital Transformation Initiatives Stalling?

When the conversation within field service turns to the value of asset data, invariably, we talk about digital transformation projects. However, the reality is that the overwhelming majority of such projects appear to be taking longer than anticipated and, at worst, failing.

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What do our customers expect in terms of data use?

We turn our attention away from the internal challenges of data ownership and validity towards understanding how our customers expect us to use data to serve them better.

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The importance of establishing a use case for asset data

We focus on the importance of establishing a clear use case for the application of data within the service operation.

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Feature, Service Operations

Take One: Using Video to prove compliance

Mark Homer, Managing Partner, Field Service Associates makes the case for the use of video as a key compliance tool

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Digital Transformation

Humans Need a Digital Twin to Hit Goal of Zero Unplanned Downtime

Digital Twins have a big role to play in field service management and will be essential for creating business intelligence writes Mark Homer at ServiceMax, a GE Digital Company

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Digital Transformation, Feature, Service Strategy

Machines To Get Better Preventative Healthcare Than Humans By 2020

A new study from Vanson Bourne, sponsored by ServiceMax, from GE Digital, the leading provider of field service management solutions, has...

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Digital Transformation, Feature, Service Operations

What impact will the IoT have on field service operations?

With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors to IoT adoption within our industry. Mark Homer, VP of Global Customer Transformation for ServiceMax reflects on just how big an impact IoT can have for field service companies…

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