Research Briefing: Servitization in a post-pandemic world
November 7, 2022
Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?
Research
Beyond the Data: Asset Data Flow Beyond the Silo of Field Service
June 8, 2022
Executive Briefing: Is Remote First the Default of the New Normal? This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the
Comparative Analysis: Seven key takeaways when comparing the UK to the rest of the world
April 21, 2022
Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a global study and a follow-up
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)
April 19, 2022
Part two of an in-depth research debrief into a study by FSN Research and ServiceMax into asset data flow within field service
Comparative Analysis: Reactive, Proactive, Advanced and the Future of the Field Workforce
April 14, 2022
Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by
Comparative Analysis: The impact of the pandemic on digital transformation
April 7, 2022
The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies
March 31, 2022
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in our series of comparative analyses across a global study and a follow-up
Comparative Analysis: Tools used that can drive improvements in customer satisfaction
March 24, 2022
Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field
Comparative Analysis: How and when customer feedback is collected
March 17, 2022
How & When Customer Feedback is Collected In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one)
March 10, 2022
Part one of an in-depth research debrief into a study by FSN Research and ServiceMax into asset data flow within field service
