Tag: Research

Home Page, Highlighted Resource, Resources, FSN Free

Research Briefing: Servitization in a post-pandemic world

Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?

Read More

Service Strategy, Trending

Comparative Analysis: Seven key takeaways when comparing the UK to the rest of the world

Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we offer seven key conclusions. Having compared the data from these two separate …...

Read More

Digital Symposium, Digital Transformation, Premium Resources, Research

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...

Read More

Feature, FSN Research, Service Strategy

Comparative Analysis: Reactive, Proactive, Advanced and the Future of the Field Workforce

Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at the balance between reactive and proactive service approaches amongst field service...

Read More

Feature, FSN Research, Home Page, Service Strategy

Comparative Analysis: The impact of the pandemic on digital transformation

The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at how the impact of the pandemic has accelerated digital transformation amongst field service companies. While...

Read More

Feature, FSN Research, Service Strategy

Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies

Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at how field service companies view their...

Read More

Feature, FSN Research, Service Strategy

Comparative Analysis: Tools used that can drive improvements in customer satisfaction

Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at the tools that can drive improvements in customer satisfaction amongst field service companies. So far...

Read More

Feature, FSN Research, Service Strategy

Comparative Analysis: How and when customer feedback is collected

How & When Customer Feedback is Collected In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at trends relating to how field service companies are collecting customer feedback. Having looked at the tools used …...

Read More

Digital Symposium, Premium Resources, Research

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one)

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...

Read More

Feature, FSN Research, Service Strategy

Comparative Analysis: Understanding the metrics being used to measure customer satisfaction

Comparative Analysis: Understanding the metrics being used to measure customer satisfaction In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at trends relating to the metric being used by field service companies to...

Read More
Close