Tag: Service Leadership

Feature, Leadership, Service Operations

How to Make Tough Decisions Around Prioritisation in Field Service Operations

Louise Murton, UK Service Director at BAXI Heating, discusses how to make tough decisions in field service operations.

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Feature, Leadership, Service Operations

Seeking the Balance Between the Old and New Worlds of Field Service Operations After the Pandemic

Paolo Bergamo, CEO, OverIT discusses why Italy could be ready to shine as a technology hub across Europe and beyond.

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Feature, Leadership, Service Operations

What Does Great Leadership Look Like Within Field Service Operations?

Paolo Bergamo, CEO, OverIT discusses why Italy could be ready to shine as a technology hub across Europe and beyond.

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Course, Service Leadership

Understanding your profit and loss statement

Understanding your profit and loss statement Are you a new service manager and that first P&L has landed on your desk and you have no idea where to begin? Perhaps you are a more experienced service manager but no-one ever had the time to talk you through what the P&L means and you’d like to …...

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Think Tank Sessions, Analysis

The Biggest Immediate Change we will see in the Aftermath of Covid-19

The Biggest Immediate Change we will see in the Aftermath of Covid-19 The language around the impact of the Covid-19 crisis has been dramatic. However, it is nothyperbolic, this really has been a once in a generation scenario that has shaken much of whatwe knew to it’s very deepest roots. However, within every crisis comes …...

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News

OverIT has been named a Leader in the IDC MarketScape Worldwide Field Service Management Solutions for Utilities 2022

OverIT, the global FSM software company, announced it has been named to the Leaders Category in the IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2022 Vendor Assessment (Doc #US47455521e, January 2022). OverIT was recognized by the IDC MarketScape as a Leader due to its solid expertise in addressing...

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Leadership, News

Aquant’s Service Leaders Spring Break Brings Together Service Superstars For A Week Of Virtual Peer-Led Sessions

Aquant is hosting Service Leaders Spring Break from March 22 – March 25, 2021.

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Video Content

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. During the conversation, the two discuss a wide...

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Think Tank Sessions, Analysis

Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?

Is There an Emerging Need for Multiple Tiers Within Our Service Offerings? There appears to be something of an emerging dichotomy in these embryonic conversations around the new normal of service delivery. On the one hand, we talk of remote assistance and the embracing of self-help and zero-touch service. Yet on the other, we are...

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Think Tank Sessions, Trending

Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?

Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the lockdown, will be a very different world to what came before. With a massive challenge ahead of us to get the …...

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