Tag: Service Strategy

Digital Transformation, FSM Technology, Premium Resources, Written Content

White Paper: The Five Stages of Field Service Evolution (2015)

White Paper: The Five Stages of Field Service Evolution (2015) Add to Your Personal Library (0) Click Category to Bookmark Public...

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Feature, Service Strategy

Understanding and applying effective Change Management: Part One – What is Change Management?

The case for implementing a modern field service solution is well documented, the benefits clear and tangible. However the road to a...

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Service Operations, Service Strategy

KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services

KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics...

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Service Operations, Service Strategy

Ouch! Getting the profit/cost centre call wrong in your service business.

It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a...

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FSM Technology, Service Strategy

Masternaut’s Three X telematics solution enables insurance team Renew to increase daily appointments by 25%

Cavalier Carpets, one of the UK’s premier carpet manufacturers, has increased the number of appointments its insurance team ‘Renew’...

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FSM Technology, Premium Resources, Written Content

White Paper: End to end field service: A look at the technologies available in each step of the service lifecycle (2014)

White Paper: End to end field service: A look at the technologies available in each step of the service lifecycle (2014) Add to Your...

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