IoT Service Insights Are Re-shaping Product Design
The way products are serviced is reshaping their design at the R&D level, and providing new insights into product usage, according to field service management specialist, ServiceMax. Service mechanisms are increasingly seen as the common denominator of accurate product development and maintenance.
Consumers say Fix It First Time
Study links high customer satisfaction with service providers who fix it on the first visit A study commissioned by Trimble as part of...
The field service team: the power to drive customer service forward
What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, Aberdeen Group, shares his views.
What is the difference between good and great customer service?
Strategies for GrowthSMÂ Â President and member of the #FSN20 Bill Pollock takes a look at what separates great customer service and good customer service…
White Paper: Poor Relations (2015)
Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...
White Paper: BYOD and Field Service (2015)
White Paper: BYOD and Field Service (2015) Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate Category...
White Paper: The Five Stages of Field Service Evolution (2015)
White Paper: The Five Stages of Field Service Evolution (2015) Add to Your Personal Library (0) Click Category to Bookmark Public...
Understanding and applying effective Change Management: Part One – What is Change Management?
The case for implementing a modern field service solution is well documented, the benefits clear and tangible. However the road to a...
KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services
KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics...
Ouch! Getting the profit/cost centre call wrong in your service business.
It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a...
