Will the pace of technology evolution continue in field service?
February 13, 2023
Jeremy Squire shares his thoughts on whether the pace of change we have seen in the field service sector will continue in the future.
TECHNOLOGY
Why technology is only part of a successful solution
February 6, 2023
Jeremy Squire explains why while important, the technology is only ever one part of what a successful solution in field service is about.
How critical is it our industry embraces leading edge technology?
January 30, 2023
Jeremy Squire outlines why it is critical that our industry continues to embrace leading edge technology as we look towards continuing disruption and challenge.
How FLS VISITOUR delivers multiple benefits for users
January 22, 2023
Jeremy Squire tells us how there are multiple benefits users of the technology see from increased efficiency, reduced costs and an improved carbon footprint
Was FLS VISITOUR using AI before the term become in vogue?
January 16, 2023
Jeremy Squire explains how and where the algorithms in FLS VISITOUR are leveraging machine learning and Artificial Intelligence
Understanding FLS VISITOUR – winner Technology Innovation of the Year
January 9, 2023
Jeremy Squire tells us more about the type of companies that are using FLS VISITOUR to improve their service operations.
Customer service executives prioritize processes, data and breaking down silos
November 24, 2022
OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization
Keeping pace with the evolution of rugged technology for operational success
September 27, 2022
Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the evolving landscape and identifies the key factors organisations should consider when investing in the latest rugged technology.
We need to understand the challenges of multiple stakeholders within a customer organisation
August 30, 2022
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers
The importance of understanding the nuanced challenges of industry verticals
August 22, 2022
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.
