Tag: TECHNOLOGY

Digital Transformation, Digital Transformation, Analysis, News

Customer service executives prioritize processes, data and breaking down silos

OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization

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Feature, FSM Technology, FSM Technology, Analysis

Keeping pace with the evolution of rugged technology for operational success

Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the evolving landscape and identifies the key factors organisations should consider when investing in the latest rugged technology.

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Feature, FSM Technology, Home Page, Analysis, Service Strategy

We need to understand the challenges of multiple stakeholders within a customer organisation

Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers

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Feature, FSM Technology, Service Strategy

The importance of understanding the nuanced challenges of industry verticals

Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.

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Feature, FSM Technology, Home Page, Analysis

Working smarter rather than harder with field service resources

Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce more effectively

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Feature, FSM Technology, Home Page, Analysis

How we went from Software as a Service to Everything as a Service and why

Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement

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News, Service Strategy

BigChange celebrates 200 new customers in its most successful trading period ever 

Tech company signs £14m worth of new contracts across multiple sectors, including specialist cleaning, telecommunications, building services, property maintenance, plumbing and heating.

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Feature, Home Page, Analysis, Service Strategy

The parallels of customer success within the software sector and servitization within manufacturing

Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy

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Digital Transformation, Feature, Home Page

Aquant Expands Offering of Service Hero App for Technicians Who Service Commercial Kitchen Appliances

Aquant expands its Service Hero™ product line to enable food service technicians to resolve commercial kitchen appliance issues in real-time, while becoming experts in all major commercial kitchen appliances and brands. Aquant, a service intelligence platform that gives service leaders, technicians and teams the most vital information...

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Feature, FSM Technology

How do we ensure our investment in an FSM solution is future proofed?

How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe.  In the category of Best Overall FSM …...

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