OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization
Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the evolving landscape and identifies the key factors organisations should consider when investing in the latest rugged technology.
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.
Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce more effectively
Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement
Tech company signs £14m worth of new contracts across multiple sectors, including specialist cleaning, telecommunications, building services, property maintenance, plumbing and heating.
Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy
Aquant Expands Offering of Service Hero App for Technicians Who Service Commercial Kitchen Appliances
Aquant expands its Service Hero™ product line to enable food service technicians to resolve commercial kitchen appliance issues in real-time, while becoming experts in all major commercial kitchen appliances and brands. Aquant, a service intelligence platform that gives service leaders, technicians and teams the most vital information...
How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best Overall FSM …...