The importance of understanding the nuanced challenges of industry verticals
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.
Working smarter rather than harder with field service resources
Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce more effectively
How we went from Software as a Service to Everything as a Service and why
Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement
BigChange celebrates 200 new customers in its most successful trading period ever
Tech company signs £14m worth of new contracts across multiple sectors, including specialist cleaning, telecommunications, building services, property maintenance, plumbing and heating.
The parallels of customer success within the software sector and servitization within manufacturing
Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy
Aquant Expands Offering of Service Hero App for Technicians Who Service Commercial Kitchen Appliances
Aquant expands its Service Hero™ product line to enable food service technicians to resolve commercial kitchen appliance issues in...
How do we ensure our investment in an FSM solution is future proofed?
How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European...
From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead
What does it take to make customer experience a top priority in today’s service industry? Aquant has launched the Service Intel...
Should we expect FSM solution providers to have deep industry knowledge?
Should we expect FSM solution providers to have deep industry knowledge? In October 2021 Field Service News hosted the inaugural European...
What can field service companies expect from FSM solution providers as standard in 2022?
What can field service companies expect from FSM solution providers as standard in 2022? In October 2021 Field Service News hosted the...
