Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in...
Think Tank Sessions: The Journey to Customer Success
Establishing a model where we can work within a customer success framework for our customers is one challenge. However, how do we bring...
Comparative Analysis: Tools used that can drive improvements in customer satisfaction
Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and...
Think Tank Sessions: Alignment with the Client to achieve Customer Success
Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route to...
Comparative Analysis: How and when customer feedback is collected
How & When Customer Feedback is Collected In the next in our series of comparative analyses across a global study and a follow-up UK...
Think Tank Sessions: Educating the Client to Succeed with Customer Success
Think Tank Sessions: Educating the Client to Succeed with Customer Success Educating the client may seem odd, but it can often be the case...
Comparative Analysis: Understanding the metrics being used to measure customer satisfaction
Comparative Analysis: Understanding the metrics being used to measure customer satisfaction In the next in our series of comparative...
Think Tank Sessions: Effective Client Interaction for Customer Success
Think Tank Sessions: Effective Client Interaction is Central to Customer Success Taking the lead to help drive clients towards customer...
Comparative Analysis: Importance of CSAT on Growth Strategies
Comparative Analysis: Importance of CSAT on Growth Strategies In the first of a new series of comparative analyses across a global study...
Think Tank Sessions: Different Drivers for Customer Success
Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...
