What is the Role of the non-OEM in Servitization
What is the Role of the non-OEM in Servitization Whilst companies shift from strictly new product sales to instead selling the outcome a...
What are the key criteria for a remote service engineer?
With remote service becoming an increasingly important part of the field service sector we look at what makes a great remote service technician
What is The Motivation of Customers
What is the Motivation of Customers By proactively eliminating potential customer problems and proactively fixing those that arise,...
Service Consolidation
Service Consolidation Depending on the complexity of projects it may be optimal to consolidate the various service providers under the...
The fundamental principles that must be applied to driving remote service adoption
We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they transform their field service operations
Manage, Mobilise and Monitor – three key principles to digitalise your entire service lifecycle to boost the P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
What causes long service to cash cycles?
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Think Tank Sessions: What is GDPR and how is it affecting businesses in the Field Service Sector?
Think Tank Sessions: What is GDPR and how is it affecting businesses in the Field Service Sector? Add to Your Personal Library (0) Click...
Providing Value for Customers
Providing Value for Customers Creating customer value increases customer satisfaction and the customer experience. In order to achieve this...
What does the introduction of remote-first mean for service operations?
We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations