Month: April 2021

Feature, FSN Research, Trending

The Processes of Workforce Management Are Strong, but the Tools Need Improvement

We are on the right path, but we could get there faster. As we bring our series of analysis in our exclusive research study run in...

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Feature, Service Operations

Two Major Service Challenges to Overcome

Two Major Service Challenges to Overcome In this second article of a series of excerpts from a recent white paper published by Aquant, we...

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Feature, FSN Research, Trending

The Tools And Processes Being Used For Workforce Management

There are better ways to track workforce trends. As we continue the analysis our exclusive research study run in conjunction with...

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Feature, Service Operations

The Ongoing Generational Shift in the Service Workforce

The Ongoing Generational Shift in the Service Workforce In the first article of a series of excerpts from a recent white paper published by...

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Feature, FSN Research

Employee Placement, Discipline and Churn

Does your workforce have a revolving door? In this third part of the analysis our exclusive research study run in conjunction with...

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Digital Transformation, Feature

Deliver Service Anytime, Anywhere With Visual Remote Assistance

Deliver Service Anytime, Anywhere With Visual Remote Assistance With remote customer assistance, field service organisations can deliver...

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Uncategorized

The Service Leader’s Guide to Recruiting and Retaining Gen Z & Millennial Employees (2021)

The Service Leader’s Guide to Recruiting and Retaining Gen Z & Millennial Employees (2021) Today’s service workforce is...

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Feature, FSN Research

Optimising Costs Of Managing The Workforce

Are you managing costs of your workforce effectively? As we continue the analysis of our exclusive research study run in conjunction with...

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Feature, FSN Research

Reduced overheads are a benefit for service providers but do customers necessarily want cheaper service?

Change is best arrived at in iterations. In the final of this series from an exclusive Beyond the Data report that is part of a major...

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Feature, FSN Research

Are We Optimising Our Most Valuable Assets – Our Staff?

Why overlooking management is a costly mistake. Across all service-centric sectors, a universal maxim is that an organisation’s most...

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