Month: October 2021

Feature, Service Strategy

5 Enemies of Growth – What is Hitting Field Service Firms Hard?

5 Enemies of Growth: What is Hitting Field Service Firms Hard? In this third feature of a series of excerpts from a recent white paper published by BigChange, we analyse the key issues that hit field service businesses in the past 12 months. Despite rapid growth, businesses with field-based teams reported three key issues that …...

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News, Service Operations

Rapid charging expert Heliox launches New 180kW Flex Charge System ™

Rapid charging expert Heliox has announced the launch of its 180kW Flex Charge System™, designed for high-powered depots and overnight charging across multiple vehicles, including buses and trucks. The Heliox 180kW Flex Charge System™ has recently been rolled out by Multiobus in Belgium, with GVB Amsterdam and Transdev Hermes in...

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Feature, Service Operations

Bouncing Back: How Demand Surged as UK Lockdowns Eased

Bouncing Back: How Demand Surged as UK Lockdowns Eased In this feature taken from a white paper published by BigChange, we have a look at what happened in the field service sector after Covid measures began easing in the UK.   Britain’s trades have bounced back from Covid-19 lockdowns and disruption. And they expect more …...

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Feature, Service Operations

Here’s What Your Average KPI Numbers Aren’t Telling You

Here’s What Your Average KPI Numbers Aren’t Telling You Relying solely on average service KPIs may be risky for service organizations, since they do not really capture the overall customer experience. In this new article from Aquant, leading Service Intelligence Platform, we discuss why it pays to have a bird’s eye view of...

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Feature, Service Operations

Health Check of UK Businesses Running Field Service Teams

Health Check of UK Businesses Running Field Service Teams In this feature taken from a white paper published by BigChange, we look at their first health check of UK businesses running field service teams.   These trades are the backbone of the economy: plumbers, electrical engineers, construction businesses, maintenance companies,...

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FSM Technology, News

Webfleet Solutions and Bridgestone Develop Integrated Tyre Pressure Monitoring System (TPMS) for Reliable Road Safety

Webfleet Solutions, Europe’s leading telematics solutions provider, is introducing WEBFLEET TPMS to the market.

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News, Service Operations

Field Service Businesses Bounce Back from Covid, but Soaring Costs Mean One-in-Eight Fears Failure Within a Year

Demand for UK trades has boomed since the end of the initial lockdown in July 2020. Plumbers, electricians, building-maintenance firms and other trades making up the UK’s 1.3-million-business field-service sector have seen their workloads increase by 70 per cent year on year, according to a new report published by field service...

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Digital Transformation, News

Aquant Announces $70 Million Series C Funding Round To Revolutionize The Service Industry Using Artificial Intelligence

The investment will support the growth and advance its industry-leading service intelligence technology.

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