Maintaining Service Standards Across a Dealership Network
Maintaining Service Standards Across a Dealership Network As part of our partnership with Field Service Asia and just ahead of their...
The Skills Gap, Illustrated
The Skills Gap, Illustrated In a new series of excerpts from a recent white paper published by Aquant we uncover how field service...
What KPI Measurement Does and Doesn’t Tell Us
What KPI Measurement Does and Doesn’t Tell Us In a new series of excerpts from a recent white paper published by Aquant we uncover how...
Why Service Leaders Need To Think About Standard KPIs In New Ways
Why Service Leaders Need To Think About Standard KPIs In New Ways In a new series of excerpts from a recent white paper published by Aquant...
The digital twin as an enabler for new service-base value propositions
Dr Shaun West of Luzern University of Applied Sciences and Arts takes a moment to share his latest work into where digital twins can bring data-rich insight that can drive active improvements in operational efficiency.
White Paper: The 2020 Service Intelligence Benchmark Report
White Paper: The 2020 Service Intelligence Benchmark Report (2020) This data report published by Aquant, now available at Field...
2020 – The Year of The Lemon… And Opportunity?
2020 – The Year of the Lemon… and of Opportunity? As the old adage goes, when the world gives you lemons make lemonade....
Farewell to One of the Very Best
It is with great sadness that we must announce the passing of a very, very dear friend and industry giant in Bill Pollock, who sadly passed...
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings? There appears to be something of an emerging dichotomy in these...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we...
