Understanding and applying effective Change Management: Part One – What is Change Management?
The case for implementing a modern field service solution is well documented, the benefits clear and tangible. However the road to a...
How we create our future – Services in Rolls Royce
Last month myself and Field Service News Editor Kris Oldland were fortunate enough to interview Dave Gordon from Rolls Royce’s Defence...
In-Vehicle app integration commonplace within five years
A recent report into the telematics sector undertaken by Juniper Research has identified that in-vehicle apps is anticipated to reach...
The Contact Centre of Tomorrow: 5 ways it will be different
The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is...
Five myths of enterprise app development in a mobile-first world
28/08/2014 19:56 Cathal McGloin, CEO of mobile enterprise app developer FeedHenry takes on the role of myth buster as he debunks a few...
Masternaut deploys telematics for the remote monitoring of commercial cranes and heavy lifting equipment
New service uses the telematics provider’s contactless CANbus connectivity to stream accurate data live from the vehicle or crane unit....
The power of the field service engineer… (if he’s allowed to think for himself)
The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...
Courier company set to improve field service staff productivity by 30%
DA Systems, a UK provider of mobile data and transport management solutions for the transport, retail, healthcare and field service...
New rugged handheld device from Juniper Systems contains radical improvements
12/06/2014 22:12 Juniper Systems has announced the availability of its new Archer 2 rugged handheld. With radical improvements over the...
Verint and Intelcom work together to provide the “complete” workforce management and contact centre solution
12/06/2014 22:13 With a fully integrated product across the two companies customers are set to benefit from one integrated contact centre...
