Author: Kris Oldland

Feature, Service Operations, Service Strategy

Identifying the value in asset data optimisation

identifying the value in asset data optimisation https://vimeo.com/840232120 Having worked together on an exclusive new Field Service News...

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Feature, FSM Technology, Home

Concept Academy – a new approach to field service recruitment

Dan Sholl, Concept Resourcing explains how the Concept Academy which has helped Whirlpool overcome the workforce shortage crisis operates.

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Feature, FSM Technology

Selecting the Field Service Solution Providers That Fit With Your Organisation

When budgets are being cut both internally and amongst our customers investing in new systems and solutions is often something that many business will put on hold. However, for field service organisations investing now could be the key to survival… 

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Feature, Service Leadership, Service Operations

Mastering the Science of Customer Engagement: Cultivating Brand Advocates and Expanding Reach

Mastering the Science of Customer Engagement: Cultivating Brand Advocates and Expanding Reach In today’s hypercompetitive business...

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Feature, Service Operations, Service Strategy

The importance of culture in establishing knowledge habits across the business

The importance of culture in establishing knowledge habits across the business https://vimeo.com/840238636 Having worked together on an...

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FSM Technology, News

IFS delivers 38% YoY revenue growth with sharp rise in demand for its AI capabilities

Mix of Cloud revenue up 55% YoY and ARR up 55% YoY signal robust forward performance and Software revenue up 44% YoY as IFS continues to lead in ERP, EAM, FSM and ESM.

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Feature, FSM Technology

Identifying the Tools that will Unlock Productivity

Identifying the Tools that will Unlock Productivity Having explored the importance of maintaining operational effectiveness, work-life...

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FSM Technology, News

Webfleet supports organic veg box supplier on route to electrification

Webfleet’s EV fleet management solution is helping delivery drivers at organic veg box company Riverford to overcome EV range anxiety, manage routes better and navigate efficiently to charge points.

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FSM Technology, News

Case Study: The Power of Automation

How Celvac went from paper-based administration to instant data transfer at the click of a button

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